FAQs
Frequently Asked Questions (FAQ)
1. What products does AURVÉ offer?
AURVÉ offers a range of beauty and self-care products, along with fun and safe baby toys. Each product is carefully selected for quality, comfort, and reliability.
---
2. How long does delivery take?
Orders are processed within 2–4 business days.
Delivery usually takes 7–15 business days, depending on your location.
Once your order ships, you’ll receive an email with a tracking number.
---
3. Do you offer free shipping?
Yes. We offer free shipping on orders over $100 AUD.
For smaller orders, a small shipping fee applies and is shown at checkout.
---
4. Can I return or exchange an item?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at info@aurve.store.
We’ll arrange a replacement or refund after reviewing the issue.
Please note: returns are accepted only for unused items in their original packaging.
---
5. Is my payment information secure?
Yes. AURVÉ uses Shopify’s secure payment system to protect your data.
Your payment details are encrypted and never stored on our servers.
---
6. How can I contact AURVÉ?
You can contact us at info@aurve.store for any questions or concerns.
Our team typically responds within 24 hours (Monday – Friday).
---
7. Do you restock sold-out items?
Yes. We regularly restock popular products.
You can also join our email list or follow us on social media for restock updates.
---
8. Are your products genuine and safe?
Yes. All products sold by AURVÉ are authentic and sourced from trusted suppliers.
Our baby toys meet standard safety guidelines to ensure they are suitable for children.