FAQs
1. What products does AURVÉ offer?
AURVÉ offers a curated range of beauty tools, skincare basics, and everyday self-care essentials. Every item is selected for quality, performance, and reliability.
2. How long does delivery take?
Orders are processed within 2–4 business days.
Delivery typically takes 7–15 business days, depending on your location in Australia.
You’ll receive a tracking number by email once your order ships.
3. Do you offer free shipping?
Yes — we offer free shipping on orders over $100 AUD.
For orders under $100, a small shipping fee is calculated at checkout.
4. Can I return or exchange an item?
If you receive a damaged or incorrect item, contact us within 7 days at info@aurve.store.
After we review the issue, we’ll arrange a replacement or refund.
Note:
Returns are only accepted for unused items in original packaging.
We do not accept returns for change of mind.
5. Is my payment information secure?
Yes. AURVÉ uses Shopify’s secure, encrypted checkout system.
Your payment details are safe and never stored on our servers.
6. How can I contact AURVÉ?
Email us anytime at info@aurve.store.
We aim to respond within 24 hours (Monday–Friday).
7. Do you restock sold-out items?
Yes. Popular items are restocked regularly.
Join our email list for restock updates and new product announcements.
8. Are your products safe to use?
Yes. All beauty and skincare items are sourced from trusted suppliers and meet standard safety requirements.
We choose products with gentle, skin-friendly materials suitable for daily use.